See your account balance
Where can you see your account balances?
In ‘Your account’ you can see your balances of gold or silver, cash balance, an overview of your savings programs, and a summary valuation which shows you what your account is worth. This is a good place to check a holding prior to trading; you can immediately see what you've got and what its worth. Gold and silver is valued at current bid prices. You will need an available balance of cash to buy gold and an available balance of gold to sell it.
Any money you deposit is available as soon as we receive it. Your reserved balance is an amount reserved to ensure you can settle any open orders if they execute.
How much money do you have in your account to purchase gold or silver?
Your complete money balance is made up of your available balance and your reserved balance.
Available money is any spare money in your account which has not been reserved against a purchase order. You can enter a new purchase order to spend your available balance, or a withdrawal to have it sent back to you
Why can’t you use your reserved money to purchase gold or silver?
Your reserved balance is the money which is reserved to settle your open purchase orders.
When you place a purchase order your available money balance will go down as it is transferred to your reserved balance - where it stays until your order executes or is cancelled.
You can make your reserved money available again by cancelling gold purchase orders.
What does your available and your reserved gold mean?
You also have available and reserved balances of gold. Your available gold is any gold which is not reserved against a sell order. You can enter a sell order to sell your available gold.
You can make your reserved gold balance available again by killing gold sell orders.